I reached out to Selena Ward with Benchmark Mortgage Jan of 2018. That was the third time I have used my VA home loan. I have to say that Selena and her team made this time around the smoothest and easiest. Everyone knows that the VA loan is not the most streamlined Mortgage program even though it is a great program for us that have served our country through the military. Selena has made it her personal mission to learn the VA loan process so that it runs as smooth as possible. I could not be more impressed with her expertise on the system and willingness to walk me and my wife through it. No matter how many times we asked the same question over and over. Being a State Farm Agent, I have gotten to know a good number of realtors, and many of them have expressed their frustration with the VA loan process. Even to the point that they are reluctant to work with people who are going to use the loan for purchasing a house. They just have not worked with lenders who know it well enough and in the middle of getting the home closed it falls through. Selena Ward is the answer to this problem! I was never worried about the process. If I had questions, they were answered almost immediately, and I was always in the loop. Even the Title company made comments on how surprisingly smooth the process was. I want to thank Selena and her team for their dedication to veterans and the VA loan program that most veterans use. I am very proud to know there are people like her who support veterans every day.
When we began planning our move from Washington state down to the Dallas Ft Worth area there were many unknowns, this was my wife’s first big move and my first since leaving the military 20 years ago. We were leaving our families and friends to start a new life in the place I had wanted to live my entire life and spend my retirement in. From the start our journey was fraught with disasters, our house didn’t close and we were already on the road to Texas, my wife’s employment status became an issue as well. It was beginning to look like our dream of retiring in Texas was falling apart around our ears.
Then Selena stepped in, she was a calm and reassuring driving force for us for the next month and a half. Every time we encountered a hiccup in the process she was on the phone with me walking me through what needed to be done, and letting me know what the next step was. More than anything else the best compliment I can give her and her team is that whenever I got off the phone with her I felt better about our situation. She never said “no” she said “we will make this work” she worked miracles for us, doing what other mortgage brokers had told us was not possible, and could never be approved. She was a tireless advocate for us working harder than was necessary to make our dream come true.
Now as the sun goes down over my house, and I sit in my acre back yard and watch the shadows creep over the land that I own because of her tireless efforts I’m eternally thankful. I know it sounds cheesy but we were ready to give up on this, but Selena and her team made it happen, they held the hand of this cranky old vet as he had tirades over sellers, and outbursts over banks, and now because of their hard work he gets to throw a ball for his new dog, and raise a whiskey in his back yard, thank you Selena.